Terms &
Conditions

These Terms & Conditions govern the locksmith, vehicle coding, diagnostics and related services provided by Access Granted Northeast (“we”, “us”, “our”) across Newcastle and the North East. By requesting or accepting our services you agree to be bound by these terms.

Please read them carefully. If you do not agree with any part of these terms, you should not book or accept our services.

We provide mobile auto and residential locksmith services, including vehicle entry, lost car keys, spare keys, key programming, ignition repairs, vehicle coding and diagnostics, mileage correction, Ghost immobiliser installation and emergency lockout assistance.

All work is carried out with reasonable care and skill. The scope of any particular job will be confirmed with you before work begins, either verbally or in writing.

Bookings can be made by phone, WhatsApp or through our website. For emergency call-outs we will provide an estimated arrival time, though this may vary due to traffic, weather or workload.

A call-out does not guarantee that a repair or entry can be completed on the first visit. Some jobs may require additional parts, tools or a return visit.

For your security and ours, we may ask for proof of ownership of the vehicle or property and proof of your identity before carrying out any work. This may include vehicle documents, photo ID or proof of address.

We reserve the right to refuse service where ownership or authorisation cannot be reasonably established.

Prices are based on the type of work required, parts used and the time of the call-out. Where possible we will provide a quote or estimate before work begins. Estimates are given in good faith and may change if the job differs from what was initially described.

Payment is due on completion of the work unless otherwise agreed in writing. We accept the payment methods advertised at the time of booking.

If you need to cancel a booking, please let us know as soon as possible. A cancellation fee may apply where a technician has already been dispatched or has arrived on site, to cover travel and time.

We stand behind the quality of our work. Where a fault arises from our workmanship within a reasonable period after completion, we will put it right at no additional labour cost.

Guarantees do not cover faults caused by misuse, further damage, wear and tear, or work carried out by a third party after our visit.

Locksmithing and vehicle access work occasionally requires invasive methods. Where a lock, cylinder or component must be drilled or replaced to gain entry, this will be explained to you beforehand wherever possible.

We will not be liable for any pre-existing damage, faults or wear, nor for indirect or consequential losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence.

You are responsible for providing safe and reasonable access to the vehicle or property, and for giving us accurate information about the job. Please ensure that any pets, hazards or access restrictions are made known to us in advance.

Any personal information you provide is used solely to deliver our services and communicate with you. We do not sell your data. Details you share with us are handled in line with applicable UK data protection law.

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact us on 07777 474195 or by email at help@accessgrantednortheast.co.uk.